Frequently Asked Questions
- 
      
        
          
        
      
      Cancellation Policy To recieve a full refund, customers must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in. If you cancel between 7 and 14 days before check-in, you will be refunded 50% of your resertvation. If reservation cancelled after that, there will be no refund issued. For more information on our policies please review our Terms & Conditions 
- 
      
        
      
      Our luxury properties are located in Houston, Texas. To review locations of each properties take a look at each property under the all properties page 
- 
      
        
      
      We specialize in high-end rental homes and apartments in Houston, each equipped with premium amenities, stylish interiors, and convenient locations. You can rent a room, an entire property, or even multiple properties at once. Each property is perfect for vacationing or even holding events for your life’s greatest moments 
- 
      
        
      
      Yes. We offer flexible rental options to suit your needs, whether you’re booking for a weekend getaway or an extended stay. If you want to speak with us about a rental please send us an email to exceedok@gmail.com 
- 
      
        
      
      Amenities vary by property, but may include fully furnished interiors, high-speed Wi-Fi, luxury linens, modern kitchens, smart TVs, and private parking. We also offer add on amenities called Elevations. View our elevations page to learn more. 
- 
      
        
      
      Some properties may allow private events with prior approval. Contact us to discuss event-friendly locations and requirements. 
- 
      
        
      
      No. Anyone can book a property, but members of our Exclusive Exceed OK Membership Club enjoy discounted rates, VIP perks, and priority booking. 
- 
      
        
      
      Simply visit our Membership page and sign up online. Once approved, you’ll gain access to member-only rates, special event invitations, and additional perks. 
